Privacy policy

Talbie is an AI voice receptionist for restaurants. This policy explains what information we handle when you call a restaurant that uses Talbie, when a restaurant uses our service, and when you visit talbie.ai.

What we handle

• From callers: phone number, name, the order, and the call recording and transcript.
• From restaurants: business details, menu, hours and staff contact details.
• From website visitors: what you type into forms and basic technical browsing data.

Call recording

Talbie lets callers know at the start of every call that it is being recorded. Recordings are used to take and review the order and are deleted after 90 days, unless the restaurant sets a different period.

Text messages (SMS and WhatsApp)

We use your number to send the order confirmation and payment link you asked for. We do not sell or share your phone number or your consent to receive messages with third parties for marketing purposes. Reply STOP to opt out or HELP for help.

Payments

Payments go through the restaurant's payment processor (for example, Stripe or Square). Talbie never asks for or stores card numbers.

Demo on talbie.ai

The demo uses Google Maps: when you look up your restaurant, theGoogle Maps Additional Terms of Service and theGoogle Privacy Policy apply. From Google we only store the restaurant's ID. We read the menu from its website (or the photo you upload) with artificial intelligence. If you ask for the call, we store your name, your phone number, the text you agreed to and when, and we use your IP address only in hashed form to limit attempts. We call you once; the call is recorded. We delete the demo setup after 30 days.

Who we share information with

Only the restaurant you called and the providers we need to run the service (telephony, voice, hosting and messaging), under contract and only for that purpose.

Contact

Email us at hola@talbie.ai.